Refund Policy

  1. General Policy

  • Refunds are subject to the cancellation terms outlined at the time of booking.

  • Deposits and prepayments are non-refundable unless otherwise stated.

  1. Hotel Reservations

  • Cancellations made within the free cancellation window will receive a full refund.

  • Late cancellations or no-shows may result in forfeiture of deposits or full charges.

  1. Restaurant & Dining

  • Prepaid dining reservations or event bookings are refundable only if canceled within the specified time frame.

  • No-shows or late cancellations may result in loss of deposit or full charge.

  1. Processing of Refunds

  • Approved refunds will be processed within 7–14 business days.

  • Refunds will be issued to the original payment method used at booking.

  • Any transaction fees charged by banks or payment gateways are non-refundable.

  1. Special Circumstances

  • Refunds may be considered in cases of medical emergencies, natural disasters, or other force majeure events, subject to management approval.

 Privacy Policy

  1. Information We Collect

  • Personal details such as name, contact information, and payment details provided during booking.

  • Preferences and special requests (e.g., dietary restrictions, room preferences).

  1. How We Use Your Information

  • To confirm and manage reservations.

  • To provide personalized services during your stay.

  • To process payments and issue invoices.

  • To communicate updates, promotions, or policy changes (with consent).

  1. Data Sharing

  • We do not sell or share guest information with third parties, except:

    • When required by law or government authorities.

    • With trusted service providers (e.g., payment processors) strictly for booking and payment purposes.

  1. Data Security

  • Guest information is stored securely and protected against unauthorized access.

  • Online transactions are processed through encrypted payment gateways.

  1. Guest Rights

  • Guests may request access to their personal data.

  • Guests may request corrections or deletion of their data, subject to legal and operational requirements.

  1. Policy Updates

  • A Casa Piccolo Resort reserves the right to update this Privacy Policy.

  • Guests are encouraged to review the policy periodically for changes.