Terms and Conditions

1. Introduction

Welcome to A Casa Piccolo Resort. By accessing or using our website and services, you agree to comply with the following Terms and Conditions. These terms govern all bookings, payments, and use of our facilities.

2. Reservations

• All reservations are subject to availability and confirmation.

• Guests must provide accurate personal details when booking.

• A valid payment method is required to secure bookings.

3. Payments

• Accepted payment methods include credit/debit cards and approved local gateways (Mobile Money).

• Deposits may be required for certain services (e.g., holiday dining reservations).

• Full payment must be completed before check-in unless otherwise agreed.

• All prices are quoted in local currency and may be subject to applicable taxes.

4. Cancellations & Refunds

• Cancellation policies vary depending on the type of booking (hotel, restaurant).

• Refunds are processed according to the cancellation policy communicated at booking.

• No-shows or late cancellations may result in forfeiture of deposits or full charges.

5. Guest Responsibilities

• Guests must respect resort property, staff, and other visitors.

• Any damage caused by guests may result in additional charges.

• Smoking is permitted only in designated areas.

• Pets are allowed only if explicitly stated in the booking policy.

6. Restaurant & Dining

• Table reservations are held for a maximum of 1 hour past the scheduled time.

• Dietary restrictions should be communicated in advance.

• Special event bookings may require deposits or prepayment.

7. Liability

• The resort is not liable for loss of personal belongings.

• Guests are responsible for their own safety when using resort facilities.

• The resort reserves the right to modify services or close facilities due to unforeseen circumstances.

8. Privacy

• Guest information is collected solely for booking and service purposes.

• Personal data will not be shared with third parties except as required by law.

9. Amendments

A Casa Piccolo Resort reserves the right to update these Terms and Conditions at any time. Guests are encouraged to review them regularly.